Positive Influence Skills

Would you like to exercise greater influence over others? Resolve conflicts decisively? Strengthen your professional image? Enhance your self-esteem and gain more visibility? Your career success depends greatly on your “people skills” – your ability to listen and respond effectively, and to work and interact with people throughout your organisation.
 
Here’s your opportunity to learn how your behaviour impacts your overall performance. Step-by-step, you’ll identify your current style and develop a more effective approach in this practical workshop, which features behaviour modelling and feedback sessions.

Objectives

• Produce the outcome you want through positive influence
• Build positive relationships and gain commitment
• Strengthen your influencing skills
• Learn strategies for different situations
• Use influencing techniques when dealing with colleagues, supervisors, clients and vendors
• Learn to deal with conflicts constructively
• Learn to break away appropriately from certain scenarios 

Key Topics

• Developing positive influencing habits
• Building positive, supportive relationships
• The essential influencing skills
• Assessing your influencing skills
• Exploring different influencing patterns
• Practising influence skills and tactics
• Situational influencing strategies
• Managing the emotional behaviours of others in a conflict situation
• Dealing with difficult situations
• Strategies for positive conflict resolution