Positive Influence Skills

Communication & Influencing
Course Date: 
June 14, 2022
9:00AM - 5:00PM
Would you like to exercise greater influence over others? Resolve conflicts decisively? Strengthen your professional image? Enhance your self-esteem and gain more visibility? Your career success depends greatly on your “people skills” – your ability to listen and respond effectively, and to work and interact with people throughout your organisation.
Here’s your opportunity to learn how your behaviour impacts your overall performance. Step-by-step, you’ll identify your current style and develop a more effective approach in this practical workshop, which features behaviour modelling and feedback sessions.


  • Produce the outcome you want through positive influence
  • Build positive relationships and gain commitment
  • Strengthen your influencing skills
  • Learn strategies for different situations
  • Use influencing techniques when dealing with colleagues, supervisors, clients and vendors
  • Learn to deal with conflicts constructively
  • Learn to break away appropriately from certain scenarios 

Key Topics

  • Developing positive influencing habits
  • Building positive, supportive relationships
  • The essential influencing skills
  • Assessing your influencing skills
  • Exploring different influencing patterns
  • Practising influence skills and tactics
  • Situational influencing strategies
  • Managing the emotional behaviours of others in a conflict situation
  • Dealing with difficult situations
  • Strategies for positive conflict resolution
"A refreshing look at the basic concepts of influencing others. The interactive activities during the course allowed our colleagues to practise how to handle difficult situations and apply these skills in real life."

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