Note: All scheduled Public Courses will be held as live online sessions via Zoom, until further notice. Our online courses are designed to maximise the benefit of "face" time while balancing the attention span of the online format. There is no compromise in content or learning activities, which we have ensured is the same as in our face-to-face programmes.
Would you like to exercise greater influence over others? Resolve conflicts decisively? Strengthen your professional image? Enhance your self-esteem and gain more visibility? Your career success depends greatly on your “people skills” – your ability to listen and respond effectively, and to work and interact with people throughout your organisation.
Here’s your opportunity to learn how your behaviour impacts your overall performance. Step-by-step, you’ll identify your current style and develop a more effective approach in this practical workshop, which features behaviour modelling and feedback sessions.
Objectives
- Produce the outcome you want through positive influence
- Build positive relationships and gain commitment
- Strengthen your influencing skills
- Learn strategies for different situations
- Use influencing techniques when dealing with colleagues, supervisors, clients and vendors
- Learn to deal with conflicts constructively
- Learn to break away appropriately from certain scenarios
Key Topics
- Developing positive influencing habits
- Building positive, supportive relationships
- The essential influencing skills
- Assessing your influencing skills
- Exploring different influencing patterns
- Practising influence skills and tactics
- Situational influencing strategies
- Managing the emotional behaviours of others in a conflict situation
- Dealing with difficult situations
- Strategies for positive conflict resolution
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