Difficult People and Situations Series

ProductID: 
PR01-008
Topic: 
Communication & Influencing
Format: 
Multimedia
A series of 4 outstanding dramatized DVDs - a must for every business!

Excellent case studies to help develop effective communication and leadership skills.
What it covers
  • Open communication, conflict resolution, and teamwork.
  • Leadership, feedback and problem solving
  • Diversity, bullying and sexual harassment
  • Customer service, managing complaints and quality assurance
  • Ideal for managers, teams and staff at all levels.
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