Assertiveness Training

Communication & Influencing
Course Date: 
May 3-4, 2021
9:00AM - 5:00PM

Note: All scheduled Public Courses will be held as live online sessions via Zoom, until further notice. Our online courses are designed to maximise the benefit of "face" time while balancing the attention span of the online format. There is no compromise in content or learning activities, which we have ensured is the same as in our face-to-face programmes.

Nobody’s perfect. Now and then, you’re probably going to overreact or underreact – you’ll say something you wish you hadn’t; hurt someone whose opinion you value. In this workshop, you’ll learn how to be assertive: you’ll send the right signals, get the right responses, get things done, get what you want and command respect without coming across as shy or pushy. As you learn, practise and refine this essential skill, you’ll also share your concerns with other professionals in a comfortable, supportive and informal learning environment.


  • Build and project a positive self-image
  • Develop techniques to confidently express opinions and needs
  • Learn to say no without being rude or seemingly disinterested
  • Practise assertive behaviours in challenging situations
  • Develop your own assertive action strategies
  • Develop an assertive emotion-handling strategy
  • Confront conflicts in business

Key Topics

  • Defining and distinguishing between the styles of non-assertive, assertive and aggressive
  • A successful formula for being assertive
  • Saying “no” appropriately
  • Understanding the power and effect of verbal and non-verbal messages
  • Creating harmonious relationship-building interactions
  • Identifying assumptions about situations and how these impact abilities
  • Developing the ability to influence others more effectively
  • Demonstrating assertive interactive skills
  • Pinpointing your internal obstacles to assertiveness
  • Recognising your anger buttons and learning how to deal with them productively
  • Identifying your approach to conflicts
  • Practising conflict resolution techniques
  • Identifying and implementing specific actions toward continuing assertiveness
"This is practical training which gave me new ideas for dealing with real-life communication and conflict issues."

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