Getting Results From Email Writing

Communication & Influencing
Course Date: 
July 9, 2021
9:00AM - 5:00PM
Note: All scheduled Public Courses will be held as live online sessions via Zoom, until further notice. Our online courses are designed to maximise the benefit of "face" time while balancing the attention span of the online format. There is no compromise in content or learning activities, which we have ensured is the same as in our face-to-face programmes.

Today’s busy executives simply don’t have enough time to read their mail thoroughly. At this hands-on programme, you’ll learn proven business writing skills and techniques to grab attention, inspire action, and create the right impression.
  • Solidify your use of professional business language
  • Express your ideas accurately and concisely
  • Eliminate redundancy for clear, concise writing
  • Impress your reader with the right style, the right tone and the right words
  • Reflect and refine your email writing skills
Key Topics
  • Key points that will help you write successfully
  • Designing strong paragraphs and catchy subject lines
  • Barriers to effective email communication
  • Criteria for good email messages
  • Identifying and eliminating common sentence-cloggers
  • Style and organisational formats for presenting information
  • Handling uncertain situations / information
  • Writing negative messages: organisation, tone and alternative strategies
  • Handling Challenging Situations
  • Writing the response using the 4-step process: Showing understanding, Making adjustments, Stating actions, Expressing apologies and goodwill

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