Getting Results From Email Writing

Category: 
Communication & Influencing
Currency: 
HKD
Price: 
3,450
Location: 
Hong Kong
Language: 
Cantonese/English
Course Date: 
August 17, 2018
Duration: 
9:00AM - 5:30PM

Today’s busy executives simply don’t have enough time to read their mail thoroughly. At this hands-on programme, you’ll learn proven business writing skills and techniques to grab attention, inspire action, and create the right impression.
 
Objectives
  • Solidify your use of professional business language
  • Express your ideas accurately and concisely
  • Eliminate redundancy for clear, concise writing
  • Impress your reader with the right style, the right tone and the right words
  • Reflect and refine your email writing skills
Key Topics
  • Key points that will help you write successfully
  • Designing strong paragraphs and catchy subject lines
  • Barriers to effective email communication
  • Criteria for good email messages
  • Identifying and eliminating common sentence-cloggers
  • Style and organisational formats for presenting information
  • Handling uncertain situations / information
  • Writing negative messages: organisation, tone and alternative strategies
  • Handling Challenging Situations
  • Writing the response using the 4-step process: Showing understanding, Making adjustments, Stating actions, Expressing apologies and goodwill

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