Dealing with Conflict Case Studies

Submitted by admin on May 19, 2015 - 12:16
ProductID: 
PR01-007
Topic: 
Communication & Influencing
Format: 
Multimedia

These four video drama case studies taken from three programs by Ash Quarry, provide great discussion starters for workshops and training sessions about dealing with conflict.

  • Case 1: The Urgent Order
    Duration: 2 & 1/2 minutes
  • Case 2: Trouble in Maintenance.
    Duration: 3 minutes
  • Case 3: The Receptionist and The Customer.
    Duration: 2 & 1/2 minutes
  • Case 4: The Call Centre.
    Duration: 4 minutes

Recommended Audiences:
All staff