ProductID:
PR01-013
Topic:
Customer Service
Format:
Multimedia
Hotlines is an entertaining video-based training package for call centre staff developed by psychologist Eve Ash. It is filmed on location in Australia at an international bank, a major telecommunications company and an airline call centre. Hotlines is designed to improve motivation, professionalism, call skills and customer service.
Titles of the DVD's:
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Package Description:
A series of 12 videos, each 10-15 minutes long, a self-paced workbook and the Ash.Quarry Productions Call Skills Indicator, a 360 degree feedback assessment tool.
Recommended Audiences:
Telephone staff, Service staff
Presentation Style:
Drama